RinseKit Warranty
RinseKit is synonymous with quality. Every part is designed, selected with care and rigorously tested. After it's built, we take it to the road to make sure it can handle real-word abuse- and it does! Our current return rate is less than 3%.
This warranty extends to the original buyer only. Products purchased from third party retailers, such as (but not limited to) Amazon and Ebay, are not covered by the warranty because we cannot monitor the condition unauthorized sellers offer our products in. In the event you purchased a RinseKit product from Amazon or Ebay, we highly recommend contacting the seller to see if they can provide assistance.
If your RinseKit was a gift, a proof of purchase is still required to validate a warranty claim. If the gifter is not willing to disclose this information to you, they are welcome to complete the warranty form on your behalf.
To learn more about each product's warranty coverage, click on the tabs below.
models
Note: All refurbished products are eligible for warranty.
1 Year Limited Warranty
Includes:
• Free replacement (or repair) if malfunction occurs
Does Not Cover:
• Breaks, cracks, or leaks caused by accidents or misuse
• Replacement of spare parts if lost or misplaced (Spray nozzle, Quick Connect, On/Off Valve, etc.)
• Any dismantling of the PRO will void your warranty
1 Year Limited Warranty
Includes:
• Free replacement (or repair) if malfunction occurs
Does Not Cover:
• Breaks, cracks, or leaks caused by accidents or misuse
• Replacement of spare parts if lost or misplaced (Spray nozzle, Quick Connect, On/Off Valve, etc.)
1 Year Limited Warranty
Includes:
• Free replacement (or repair) if malfunction occurs
Does Not Cover:
• Breaks, cracks, or leaks caused by accidents, misuse or improper installation. RinseKit is not liable for any damage or injury caused by improper installation of the Rack Shower.
• Replacement of spare parts if lost or misplaced (Detachable hose, spray nozzle, quick connect, mounting hardware, etc.)
Accessories
1 Year Limited Warranty
Includes:
• Replacement of pump/lid if malfunction occurs
Does Not Cover:
• Bottle blemishes (scratches, dents, etc.)
Want to troubleshoot your RinseKit before filing a warranty claim? Click here.
1 Year Limited Warranty
Covers:
• Manufacturer defects
1 Year Limited Warranty
Includes:
• Malfunction of unit (Red "overheating" light has turned on more than once)
Does Not Cover:
• Crushed cord (caused from closing tailgate or car door on cord)
• Corrosion
1 Year Limited Warranty
Includes:
• Malfunction of unit
• Replacement if lights/button/gas valve fail
Does Not Cover:
• Breaks, cracks or leaks caused by accidents or misuse
• Overheating caused by using the incorrect spray nozzle
•Replacement of lost spare parts such as: Carry bag, shower head nozzle, power cord, quick connect, or gas regulator
1 Year Limited Warranty
Includes:
• Malfunction of unit
Does Not Cover:
• Broken mounts/clamps
• Replacement of lost mounts/clamps
1 Year Limited Warranty
Includes:
• Any broken pieces upon arrival
• Lost/broken/ripped pockets, towel rack, fly etc. subject to a “spare parts” fee
1 Year Limited Warranty
Includes:
• Any broken pieces upon arrival
Does Not Cover:
• Breaks, cracks or leaks caused by accidents or misuse
• Lost parts, bolts or nuts
discontinued
As of November 2022, the 1.5-gallon RinseKit Pod has been discontinued. If you fall within our warranty period, please fill out our Warranty Form and our customer service team get back to you promptly with steps on how to proceed.
1 Year Limited Warranty
Includes:
• Workmanship and materials against defect
• Case, tank, and spare parts
Want to troubleshoot your RinseKit? Click here.
As of January 2023, the 2-gallon RinseKit Plus has been discontinued. If you fall within our warranty period, please fill out our Warranty Form and our customer service team get back to you promptly with steps on how to proceed.
1 Year Limited Warranty
Includes:
• Workmanship and materials against defect
• Case, tank, and spare parts
Want to troubleshoot your RinseKit? Click here.
As of July 2023, the 4.5 gallon PRO PAK has been discontinued. If you fall within our warranty period, please fill out our Warranty Form and our customer service team get back to you promptly with steps on how to proceed.
1 Year Limited Warranty
Includes:
• Free replacement if malfunction occurs, while supplies lasts. In the event the PRO PAK has sold out within your warranty period, please fill out the Warranty Form and our customer service team will get back to you with steps on how to proceed.
Does Not Cover:
• Breaks, cracks, or leaks caused by accidents or misuse.
• Replacement of spare parts if lost or misplaced. (Spray nozzle, Quick Connect, On/Off Valve, etc.)
• Any dismantling of the PRO PAK or its internal parts will void your warranty
warranty claim
If you are experiencing product failure that is covered by our warranty, simply click below and complete the warranty form on the following page.
Is your battery powered RInseKit out of warranty?
If your battery powered RinseKit (RinseKit PRO, PRO PAK, Cube or Rack Shower) is no longer covered under warranty, don't worry, we offer repair services.
If your RinseKit is malfunctioning or broken, we are happy to repair it for a fee of $40. Shipping it to us would be your responsibility, however once the repair is done, we will ship it back to you for free!
Please read the following before filling our the Repair Request Form:
- Do NOT ship a RinseKit to us before filling out the Return Request Form and receiving approval from our customer service department. RinseKit is not responsible for units returned without approval.
- We are unable to provide shipping box(es) for items being returned. You, the customer, are responsible for supplying a box to ship your unit back to us.
- This repair option only applies to battery powered RinseKits.
- This does not cover cosmetic repairs.
warranty FAQs
No. We unfortunately do not have left over spare parts for discontinued models. If you are interested in upgrading your RinseKit to a current model, please reach out to our customer service team for an upgrade discount code!
Please file a warranty claim here
and provide us with all of the information required. Our customer service team will get back to you promptly and, if you are within the warranty period, offer either a refund or a suitable solution.
While filing a warranty claim, you may notice we ask a lot of questions. That’s because we document every claim for future reference. All submitted warranties are used to help us understand the workmanship of our products and allow us to provide our manufacturers more insight on things we may not see in our warehouse inspections.
We understand that a receipt can't always be kept, however warranties are time sensitive, as they depend on the date and store you purchased your RinseKit. An order number or screenshot of a receipt will be enough to act as proof of purchase.
RinseKit will warranty units purchased through RinseKit.com and authorized RinseKit resellers. We cannot monitor the condition of RinseKit products being sold by unauthorized sellers. Therefore, we require proof of purchase to verify the origin of purchase.
Any and all spare parts we have available can be found here. Please scroll to the bottom of the page to see all parts available. If the part you need is not listed on this page, we unfortunately do not have it available.
Warranty Exclusions
Our warranties do not apply to the following:
• Shipping cost of replacement / replacement parts
• Wear and tear such as rips, tears, abrasion or UV degradation
• Damage resulting from misuse, abuse, accidents, alterations, or improper installation
• Damage arising from either road hazards or driving off road
• Damage arising from liquids other than water
• Damage arising from extremely cold/freezing or high temperatures
NOTE: Any tampering/dismantling of the RinseKit or its internal parts will void the warranty